Quality Engineering

Quality Engineering Assessment: Crafting a Strategic Roadmap for Success for a Large P&C insurer

Case study

Objective

A large P&C insurance company was concerned about their Quality Engineering practices. Moving things to production was laborious, requiring business resources for testing. Despite extensive testing, defects still slipped into production, and a lack of metrics obscured the problems.

Services Offered

01

Research

02

Advisory

Challenges

The carrier had decided to embrace Agile and Behaviour Driven Development (BDD), but it hadn’t really taken hold yet. Some teams were trying to write all the BDD scenarios for the entire 6-month project on day one. Other teams weren’t writing scenarios at all. The carrier also wanted to be more consistent with tool usage. Some teams entered all their defects into the system, while others only entered a portion. Testing practices varied, with some using tools and other spreadsheets. The inconsistency, effort required, and lack of metrics led to a lack of confidence in production releases and growing tensions between business and IT.

How We Brought a Difference Our solution

What the carrier needed was a way to know exactly where they stood with their quality engineering practices and a plan for how to move forward. Exavalu proposed a 10-week assessment. This assessment was broken down into three sections: Discovery, Current-state Assessment and Target State Definition and Roadmap. Exavalu conducted stakeholder interviews and a thorough review of all quality assets during the Discovery phase. The Current-state Assessment documented how the current processes were or were not working and what gaps they had from industry standards. The assessment pointed out opportunities for improvement and prioritized them in terms of benefits and effort, identifying quick wins and long-term initiatives.

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