One of America’s largest not-for-profit humanitarian organizations wanted to improve its business processes to support relief services for disaster and military services into one seamless platform. The needed expert assistance to leverage Salesforce to improve workflows and eliminate business challenges. They connected with Exavalu for guidance on strategy & implementation.
The current system our client utilized lacked robustness, resulting in multiple and duplicate payments being disbursed to beneficiaries. Touchpoints and interactions with beneficiaries were not captured and tracked efficiently on the system, and the lacking interface efficiency increased application processing time. Enhancements of the current platform were a challenge due to the lack of proper documentation and process, making a new and unified application to support relief services for disaster & military necessary.
