A premium P&C insurance organization with over 50+ Million members across North America reached out to Exavalu to improve their salvage fee payment process.
There was a significant backlog of salvage fee payment exposure to be paid that led to increasing pressure on the available adjusters. Along with this the time-consuming process to check the types of coverages, exposures, and the history of the previous claims led to processing delays that impacted the payment cycle negatively. Additionally, the availability of experienced adjustors/assessors for reviewing the salvage claims and the agents to process them resulted in growing backlogs.
