Reduced FTE Count By 50% For USA’s Biggest Blood Provider & Disaster Relief Organization

America’s largest non-profit humanitarian organization, well known for its global network of volunteers, donors & employees, was in the process of transitioning its legacy internal systems to Salesforce when multiple roadblocks made expert intervention necessary. They required additional support services to keep the entire transformation project within the expected time & budget limitations.

Challenge

1

The pre-existing program was lacking in appropriate business & solution architecture, and the previous internal development team was not able to devote 100% of their time to the implementation of the project. The client was overburdened with 10+ separate instances of legacy systems managed by 250+ FTEs (full-time employees) and a manual process supported by multiple systems such as SharePoint, Excel Spreadsheets, Workday & hard copy reports. This manual process created serious bottlenecks in blood drive planning & scheduling activities.

The Difference Exavalu Delivered

Collaborating with the client from an early stage of advisory, Exavalu took end-to-end ownership of the program management, business, functional & technology architecture, and overall implementation. We were able to enhance the user experience through a single source of truth. We augmented the client COE team and assisted the adoption of Salesforce best practices across the program. The strategy designed by Exavalu improved the DEV velocity with a faster turnaround time.

Services Offered

Business Advisory
Technology Advisory
Program Management
Salesforce Cloud License
Salesforce Skedulo

Benefits

1

Enforcing Agile Practices: Exavalu introduced a veteran Salesforce program manager to manage all internal external stakeholders and enforce Agile Project Management best practices.

2

Ensuring Flexibility: With our onshore and offshore development teams, we ensured the flexibility of Sprint workloads.

3

Solutions Implementation: Designed implemented solutions to support portfolio account team management, opportunity pipeline management progression, seamless transition integration with Skedulo, default projections registered donors (3DA/CDA).

4

Onboarding Tech Expert: We onboarded a senior Salesforce.com consultant with over 15+ years of experience to lead business requirement gathering sessions and define future state business processes.

5

Engaging Expert Teams: We engaged experienced Solutions Architects Technical Architects to define a scalable architecture, leverage industry best practices, and deliver best-in-class design.

Success StoryReduced FTE Count By 50% For USA’s Biggest Blood Provider & Disaster Relief Organization

Challenge

1

The Difference Exavalu Delivered

Services Offered

Benefits

1

2

3

4

5