Timeshare Vacation Ownership Organization Increases Operational Efficiency Through Flexible Rules Engine

Success StoryTimeshare Vacation Ownership Organization Increases Operational Efficiency Through Flexible Rules Engine

The client required a robust & flexible rules engine that can enable them to create business rules & automation, helping them save on operations time and costs by taking advantage of manageable processes, rules & data. As a popular timeshare vacation ownership organization known across the globe, our client wanted to change business rules with ease and speed to effortlessly meet ever-changing customer demands and enable an Agile organizational change.

Challenge

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Burdened by the complexity of vacation ownership business rules, legacy applications, and the need for a new rules engine to align with the needs of new members- all this was hampering growth for this well-known Vacation ownership organization. The legacy system, combined with the manual processes lacked the flexibility that could support the organization’s growth & changing customer demands.

The Difference Exavalu Delivered

Exavalu worked with the vacation ownership giant to build a robust and flexible rules engine that makes business rules creation & automation easier. To implement a rules engine on the Pega Platform, we redesigned the business process & architecture, enabling an Agile organizational change that helped business operations to embrace new changes easily.