For today’s enterprises across industries, Artificial Intelligence is not only a game-changer but of critical importance to stay relevant and forge ahead. AI not only improves business processes and outcomes but also helps with better decision-making abilities, service offerings, monetize data and create brand value.
But just the idea by itself is not enough. The need of the hour is a robust Enterprise Operating Model to ensure success.
AI is emerging as a disruptive field but also suffers from lack of consistency in understanding, terminology, usage and potential of AI within the Industry, including business and IT executives, AI practitioners, suppliers, integrators and vendors.
“Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think AI (Artificial Intelligence) will transform in the next several years.” ~Andrew Ng, Computer Scientist & Statistician
Broadly, the industry is either exploring or experimenting with AI technologies with isolated, narrow use-cases in individual departments/ functions or LOBs. These are conducted either by skunkworks teams or supported by product-vendors working directly with the business with limited involvement of enterprise IS. While these initial prototypes may show promise, scalability for broader adoption will need several concerns to be addressed.
AI is ‘amoral’ with no inherent bias for morality or ethics. AI can also be manipulated to maliciously cause harm to individuals, organizations or society. There can be unintended negative consequences from AI as well.
“I’m increasingly inclined to think that there should be some regulatory oversight, maybe at the national and international level, just to make sure that we don’t do something very foolish. I mean with artificial intelligence we’re summoning the demon.” —Elon Musk warned at MIT’s AeroAstro Centennial Symposium
AI will need new forms of ‘Cultural leadership’ that values developing agile mindsets, engaging with workforce, and iterating rapidly vs cascading top-down changes. AI should ‘amplify’ human ingenuity with intelligent technology to make jobs more fulfilling but people need to continue to re-skill and broaden their knowledge and skill-base. The business environment will continue to be fluid with frequent disruptions that needs nimbleness to work across organizational boundaries.
“It’s natural to wonder if there will be a jobless future or not. What we’ve concluded, based on much research, is that there will be jobs lost, but also gained, and changed. The number of jobs gained and changed is going to be a much larger number, so if you ask me if I worry about a jobless future, I actually don’t. That’s the least of my worries.” — James Manyika, Chairman and Director, McKinsey Global Institute (MGI)
Workforce displacement caused by AI deployments needs to be planned out ahead of time as part of the AI program. HR, Internal Training and external partners need to work together to continue to re-skills, up-skill and cross-skill impacted employees. A culture of agility, flexibility, and adaptation is key to success as organizations re-balance their workforce continually. Cultural change, workforce engagement, learning, re-skilling, and job re-balancing is a core part of AI programs and cannot be an afterthought since that will compromise operational effectiveness and value from AI.
Exavalu’s Enterprise Operating Model for AI is a holistic framework that considers all aspects to mature AI adoption in ways that improve business value & outcomes, adapts to newer technologies as they evolve, integrates with value chain participants to accelerate AI, fosters open collaboration with alliance partners, addresses talent gaps, organizationally centralizes certain functions yet federates others, and provides ways to handle culture change and employee rebalancing.
Organizational Appreciation and Business Value –
Jayati Hazra is a Director with Exavalu and has 20 years of experience in Enterprise Solutions, Business & Technology Consulting in Lifesciences, Public Sector and Manufacturing industries. You can reach her at Jayati.Hazra@exavalu.com
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