The client wanted to implement solutions to modernize the claims processing and consequently elevate the experience of their customers belonging to the E&S /Specialty portfolio.
01
Advisory
02
Implementation
Our client needed solutions around the Guidewire ClaimCenter ecosystem to improve the claims operational efficiency, while also trying to improve the customer experience around various service touchpoints related to claims processing.
Exavalu’s experienced team worked with the client team to assess the current claims process, gather insights and also implemented various industry standard solutions for claims payment and customer communication that enhanced claims settlement experience for the customers while creating efficiencies for claims examiners. Our solution leveraged multiple safe and secure payment types. We also simplified high volume & on-demand delivery of printed or electronic communication. Last but not the least, we facilitated faster decisions by claim manager on reserves at coverage level.
