Exavalu + Pegasystems: Accelerate Digital Transformation around Customer Engagement and Operational Excellence

Companies across industries continue to be heavily disrupted through forces of competition, digital transformation, regulation, and a new generation of consumers that demand distinct and direct channels of engagement. It’s not enough to simply provide a consistent experience across every channel and touchpoint. Companies also need to make that experience both personal and relevant. But connecting with customers takes more than just sales and marketing. It requires smart automation and optimized business processes built around the customer relationship. Insurance, Financial services, Healthcare Enterprises and many other industries, turn to Pega Systems to streamline business processes, to quickly and easily adapt to changing market conditions and to realize significant ROI.

Pega provides a platform that has several technologies that give companies an opportunity to optimize a customer experience across a wide set of business functions. It allows companies to maximize and extend support of all customer interactions and systems by providing an extensible platform to satisfy unique business needs.

Pegasystems is the market leader in solutions for transforming customer engagement through CRM solutions and achieving operational excellence through intelligent BPM, Automation and AI.

Exavalu excels in transforming Customer Experience, Enterprise Orchestration, Digital Transformation, Digital Process Automation and Business Process Management (BPM).

Together with Pegasystems, we are helping our clients to achieve excellence in customer engagement as well as operational excellence. Exavalu understands the key business challenges facing many companies today that allows us to advise our clients on business transformation while also helping them with implementation of solutions.

Partnership:

Exavalu is a member of the Pegasystems business associate program since October 2018.

Exavalu Pegasystems Offerings:

Exavalu has both functional and technology expertise supporting the Financial Services (Insurance and Banking) and Healthcare Industries. We engage our customers around two key pillars; Business and Technology Advisory, Technology Delivery & Enablement Services.

Our Specialized Advisory around Pegasystems offers

  • Digital Strategy Assessments and Best/Next Practice Review
  • CRM Strategy and Transformation – Service, Sales, Marketing
  • CRM Platform Evaluation & Roadmap Definition
  • Business Process Optimization and Automation
  • Cloud Readiness Assessments
  • CRM/BPM Solution Architecture
  • Business Case Development
  • Digital Transformation & Roadmaps
  • Process Automation CoE / Roadmaps
  • Innovation Advisory
  • Program Management

Our Technology Delivery Services around Pegasystems includes

  • Pega Solutions Technical Delivery (Design, Configuration)
    • Customer Engagement (Service, Sales & Marketing Automation)
    • Decisioning
    • RPA and RDA
    • Workflow Management
    • Case Management
    • Business-process design and optimization
      • Governance
      • Data conversion
      • Upgrades