Insurance | Guidewire

How Exavalu Optimized Policyholder Experience For Leading Professional Liability Insurer for Dentists

Objective

The US-based professional liability insurance carrier for dentists wanted to offer a simple, integrated digital experience to its policyholders. Exavalu, in partnership with Hexaware Technologies, implemented Guidewire DigitalTM platform for the client, pairing the implementation with a redesign of our client’s website and the additional feature of 24/7 account access for the policyholders.

Services Offered

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Advisory

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Implementation

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Quality Assurance

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Guidewire Digital

Challenges

Our client wanted to provide the policyholders with an enhanced online experience by increasing accessibility to policy information, documentation, ease of payment along with requests for basic policy-related services such as reporting claims. However, the existing website did not facilitate such features or policyholder self-service capability. It could only provide limited policy-related information and a few basic request forms.

How We Brought a Difference Our solution

Our client selected Guidewire CustomerEngage Account Management, which moved them to a cost-effective & scalable cloud-based solution that takes advantage of the data housed & generated within the newly implemented Guidewire application suite, enterprise data warehouse, and electronic content management system. We utilized an engagement model, leveraging our relationship with Hexaware Technologies, providing rich Insurance knowledge and deep Guidewire expertise. We provided program leadership and technical expertise advising on industry best practices in technical architecture, systems adoption, and change management for a highly customized digital portal.

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