A popular technology solution provider for nonprofit organizations in the US wanted a streamlined texting solution to support various organizations irrespective of business domains. They wanted to streamline their bulk text communication channel and connected with Exavalu for our skilled integration and advisory assistance.
Our client needed a generic texting solution to support communication for different organizations regardless of their business domains, but the existing solution had limited capabilities to adapt to the varying client needs. The absence of a one-to-one/bulk text communication channel along with the lack of support for multiple texting service providers and business numbers caused serious roadblocks in business workflows.
We collaborated with the clients on a strategic level to build a managed package solution that integrated Text Solutions for customer communication and surveys. It encapsulated underlying data models, integrations, and business flows that can be configured to use a specific service provider, attached to specific Salesforce objects. We helped the client identify service providers to integrate based on requirements. The solution was built as a plug-and-play model so that our client’s customers can easily install the package and configure it with minimal effort.
Provided technical consultation to identify service providers to integrate based on available APIs, usage cost, and support structure.
Developed a managed package that incorporates underlying data model, integration, and business flows which can be configured to use a specific service provider, attached to specific Salesforce objects.
Ensured the solution can handle all types of MMS/Media attachments
Integrated built-in capability to set up surveys that can be initiated by organizations or can be opted in by individual end clients.
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