We are proud to announce that we have completed the successful integration of digital claims payment capabilities for our client Topa Insurance Company.
The California-based boutique P&C insurance provider was facing multiple challenges with the manual claims payment system, adversely affecting both back-office operations and the claims experience for the customers. With the digital claims payment capabilities, our client wanted to-
As One Inc. partner and a Guidewire PartnerConnect Select Consulting partner, Exavalu was engaged by Topa Insurance Company to deliver the digital payments capability. We provided technical & business process expertise around Guidewire InsuranceNow integrations with One Inc, helping with requirement definition and overall integration process.
Completed within the aggressive timeframe of 3 months, the feature-rich solution covers multiple payment methods, providing flexibility of payment to both our clients & their customers. Along with the flexibility of payment, the new capability comes with features such as payee identification, payment request management, and payment response & updates- simplifying claims payment management for our client.
Tracy Tillinghast, Vice President and Chief Information Officer, Topa Insurance Company said “I was very impressed with the skills and experience demonstrated by both One Inc and Exavalu in making this a successful project,” said “In a very short period of time, we were able to greatly improve user experience in claims payment processing, while creating efficiencies for our claims examiners.”
Smitha Sasidharan, Guidewire InsuranceNow Practice Leader, Exavalu, said “The One Inc. implementation was completed successfully within three months from inception to deployment of the product. The integration between Guidewire InsuranceNow and One Inc. was a unique feature of the implementation as was the range of payment methods that we helped enable with the initial deployment.”
Saurav Basu, President, and Founder, Exavalu, said “Digital payments is a critical component of the digital journey for insurers to help improve customer experience and reduce costs. We’ve been a trusted partner to Topa on their technology needs and glad to have collaborated successfully on this initiative.”
Team Exavalu is proud to be part of this amazing digital transformation initiative taken on by Topa Insurance Company. The collaborative partnership & knowledge sharing have made this a valuable experience to us, and we look forward to such partnerships & experiences in the future that will empower us to redefine the meaning of digital experience in the insurance industry.
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